FAQs
Welcome to our list of Frequently Asked Questions! If you have questions about any of the information listed here, or if you need specific information about your order please email info@whiskpastrynyc.com
-
Majority of my business focuses on Wedding Cakes, Small Desserts and Custom Orders.
I dedicate myself to each creation, ensuring impeccable quality and reflecting the premium, personalized service I provide to every client.
Special Seasonal Menus are available for holidays- and are typically promoted 2 weeks before the event.
-
Custom Cakes are typically placed at least 2 weeks before the event date and Wedding inquiries at least 3 months in advance.
Upon review of your order, expect an email to finalize details and invoice in the email address you have provided. Invoices will be sent via Square. Payment is required to confirm your order.
-
In-person cake tastings are available at a cost of $80. This fee will be deducted from the final price of your cake order if you decide to have us create your dream cake provided the total cost exceeds $500.
Every month, we will also be offering cake tasting boxes. Details will posted on our socials
-
Pick-ups are preferred in Sunnyside, Queens.
I personally deliver orders and pricing is based on distance from our studio in Sunnyside, Queens. Delivery via a third party service (Uber Package) can also be requested.
-
We understand that plans can change! However, because each order in custom-made and requires multiple days of preparation, we have the following policy in place:
More than 14 days before event date: Full refund minus 25% non-refundable booking fee (to cover administration and design time)
7-13 days before event date: 50% of the total amount will be refunded. At this stage, we have already turned down other clients to hold your spot and have begun sourcing specialized ingedients
Less than 7 days before event date: No refunds or credits can be issued. By this point, your cake is already in production - the baking, filling, and structural work have begun
Rescheduling: If you need to change your date, please contact us as soon as possible, We will do our best to accommodate, though a rescheduling fee may apply based on availability
-
Our team tries our best to limit cross-contamination, but please note that all our products are made using shared equipment, which process dairy, eggs, tree nuts and wheat